Buying for the first time on Veooo
Making a purchase on Veooo.com is safe and easy. Firstly login your Veooo Account and follow the steps below to begin your purchase:
- Go to Search Offers section on Home page or, alternatively, Buy èBrowse Offers at your right hand corner. Then, select game, server and product before clicking on "Show Offers" button. Or, simply click "Show Offers" to view all offers available.
- Click the offer title to view the offer details. To view sellers' rating, status and even talk to seller, simply click the seller name.
- Click on "Buy" or "Buy Now" buttons to proceed to checkout. An new screen with Order details, Delivery notes, and Checkout Method will prompt for action. Buyer can then choose quantity to buy and input delivery note (e.g., Character name and Notes to seller) before proceeding to checkout by clicking either "Buy Using Credit" or "Proceed to Checkout" button. Buyer will then be redirected to secured paypal to proceed to pay.
- Buyer confirmed payment and automatically protected by Veooo Buyer Protection. A system email notification will be sent to Seller to confirm the new order received.
- After Seller confirmed order, a system email will be sent to Buyer to notify the Seller's confirmation received so that Buyer can proceed to login for transaction. In any case, where Buyer wishes to arrange for a later delivery time, Buyer should contact Seller via Live Chat on your right hand panel.
- Upon the completion of delivery, buyer is required to confirm the delivery and rate the Seller. To confirm the delivery, go to My Account è My Orders section. Please DO note that system will automatically confirm delivery in 3 days from seller's delivery confirmation.
- Upon the receipt of confirmation on a completed transaction from both Buyer and Seller, our officers will proceed to disburse payment to the Seller within 5 – 7 working days.
- In any case where you accidentally place an order wrongly, please contact the seller and Veooo immediately before the seller begins to deliver your order.
To track your order, go to My Account è My Orders
What are the payment methods available?
Currently, we accept all the payment methods available in PayPal (www.paypal.com), which include all major credit and debit cards, as well as bank account in most part of the world.
What is Veooo Buyer Protection and how it works?
With Veooo Buyer Protection, all our Buyers are guaranteed delivery or else money back guaranteed. All Buyers will send their payments directly to Paypal@veooo.com where we act as a fiduciary. We will wait for both buyer and seller to confirm the successful completion of their transaction before proceed to disburse payments to Sellers.
It is important to note that Veooo is only responsible for transaction which processed through Veooo and is not liable and will not assist in helping any scamming transaction which is processed outside Veooo.
How long will I expect to receive my order after I have sent payment?
Each offer is listed with the Seller's Guaranteed Delivery Time and Sellers are expected to deliver within the specified guaranteed delivery time frame. In cases where Buyer wishes for another delivery time, it is Buyer's responsibilities to work with Seller to arrange another delivery time. Likewise, when there is a delay in Seller Delivery, Buyer should continue to contact Seller to arrange another delivery time. If happen that Buyer refused to wait or choose to cancel with a valid reason, Buyer can select to cancel the order for a hassle-free refund of the undelivered amount. Your refund amount will be processed within 2 – 3 working days to your original payment account and method.
Please note that the guaranteed delivery time varies from offer to offer and seller to seller. You can also view the Seller's average delivery speed next to the Sellers' name on the offer search result page. Moreover, Buyer can always check out Seller's reputation and status by clicking on Seller's name. We strongly encourage you to verify if the Seller’s hours of delivery is compatible with your own before sending payment. After payment has been sent, Buyer should contact Seller directly to arrange the delivery time.
What are my responsibilities as a buyer?
It is highly important for Buyer to know that Veooo will never ask for Buyer’s personal information (like account password and credit card information) in any email. In addition, it is Buyer’s responsibility to double check that the email which they receive from Veooo is from Veooo’s verified email account: firstname.lastname@example.org.